SERVICES & RATES

Getting started begins with submitting our New Client Form so we can learn more about you, your pets, and the care you’re looking for. We respond to every inquiry, whether or not we’re the right fit or have availability. If we’re unable to help, we’ll do our best to connect you with other trusted pet care professionals so you’re not left searching on your own.

If it looks like we may be a good fit, we’ll connect with you about your needs and schedule a Meet & Greet. From there, we’ll make sure your Time To Pet profile, pet care information, home access, and emergency contacts are ready before your first service.

Time To Pet (TTP) is the secure client portal we use to keep your pet care organized and communication simple.

Once you become a client, you’ll use TTP to manage important details all in one place, including:

• Your contact and pet information
• Care instructions and veterinary details
• Service requests and scheduling
• Invoices and payments
• Messages and visit updates

Using one central system helps us keep your pet’s information accurate, accessible, and up to date so we can provide dependable, consistent care.

Once your account is set up, you can access TTP anytime through the Client Portal link at the top of our website.

 The Meet & Greet gives us a chance to meet you and your pets, learn their routines, review care instructions, and talk through the services you need. We’ll also review home access, safety information, and any special care needs so everyone feels prepared before services begin. 

Recurring services are automatically scheduled weekly in Time To Pet and are booked on a first-come, first-served basis. All other service requests are submitted through Time To Pet and will be approved or declined based on availability. Once approved, your service is confirmed in your Time To Pet schedule. 

As soon as you start making plans, we recommend checking availability in Time To Pet and submitting your service request. Availability can fill quickly, so the earlier you request care, the better. All requests are subject to availability and are not confirmed until approved in Time To Pet. 

Clients are required to provide secure access to their home through a lockbox or keypad/code entry. This allows us to safely and reliably access your home for scheduled services without exchanging or holding keys. Please make sure access information is kept current in Time To Pet. 

Yes. Clients are required to provide a local emergency contact who can assist with their pet or access their home if needed. This should be someone nearby and available in the event of an emergency, severe weather, unsafe road conditions, or another situation that prevents us from reaching your home. Emergency contact information should be kept current in Time To Pet. 

We make every effort to be there for your pets through snow, rain, sunshine, and cold temperatures. Safety comes first, and there may be times when weather or road conditions prevent us from safely reaching your home. Diggin’ Life does not travel during freezing rain or severe snowstorms when road conditions make travel unsafe.

Outdoor services may also be shortened or adjusted when conditions are unsafe. If we shorten a service due to weather, you’ll be charged for the adjusted service. During winter weather, walkways and access areas must be safely cleared and sanded. If we arrive but cannot safely access your property, the scheduled visit will be charged in full.

No. For their safety and well-being, cats in our care must receive at least one visit every day. We do not schedule visits that skip days. Daily visits allow us to provide fresh food and water, clean litter boxes, administer medications when needed, and make sure your cat is safe and doing well. 

Medication may be administered depending on your pet’s needs, temperament, and the method of administration. We do not administer medications requiring needles. Medication needs will be reviewed before services begin. 

We understand that plans change. Cancellations made at least 24 hours before the scheduled service will not be charged. If payment has already been made, the amount will remain on your account as a credit toward future services. Cancellations made with less than 24 hours’ notice will be charged in full. 

Payments are made securely through Time To Pet. We accept ACH bank payments and credit or debit cards.